Warranty/Service

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Warranty

Proof of Purchase Required
All claims must be accompanied by valid proof of purchase (invoice or receipt). Smartrade Ltd reserves the right to assess and verify product failure before issuing compensation.

 

Product Warranty & Return Policy Notice

At Smartrade Ltd, we aim to provide our customers with reliable products and transparent service. Unless otherwise stated, all warranty and return terms for products sold by Smartrade Ltd shall be governed by the standard practices and guidelines of the relevant industry.

This means:

Warranty Coverage: Products are covered by warranties that reflect typical industry expectations, including but not limited to duration, scope, and conditions of coverage.

Return Eligibility: Returns will be accepted only if the item is unused, in its original packaging, and returned within a reasonable time frame, subject to approval. The original purchased product must be returned to us before any refund or replacement is processed.

Limitations: Certain natural variations (e.g., timber grain, material aging, minor size tolerance) may not be covered under warranty.

For specific items, please refer to the product listing or documentation for detailed terms. If in doubt, feel free to contact our team for clarification before purchase.

Smartrade Ltd reserves the right to interpret and apply warranty terms in line with common commercial practice and consumer law in New Zealand.

 

Smartrade Ltd Warranty Terms for Brand New Machines

All brand new machines sold by Smartrade Ltd are covered by a 12-month limited warranty from the date of purchase, in accordance with the New Zealand Consumer Guarantees Act 1993. This warranty applies under the condition that the machine is used and maintained properly.
To ensure a fair and accurate assessment of any warranty claim, please carefully note the following terms:

 1. Critical Components Must Remain Untouched for Inspection
In the event of failure (e.g., starting issues, abnormal noise, loss of power), the machine must be returned in its original, unaltered condition for professional inspection.
Do not attempt to disassemble or repair key components such as the engine, cylinder, or crankshaft, as this may compromise the internal sealing and prevent proper diagnosis.
Unauthorized disassembly of critical components may affect the ability to assess the fault and could limit warranty coverage where diagnosis becomes inconclusive.

 2. Maintenance Records and Proof of Care Must Be Provided
To process a warranty claim, customers must supply:
Maintenance records detailing regular servicing (e.g., oil changes, filter cleaning, spark plug checks)
Proof of purchase for maintenance materials such as oil, gaskets, and spark plugs (e.g., receipts or invoices)
Smartrade Ltd reserves the right to decline a warranty claim if no maintenance history is available or if neglect is evident.

3. Warranty Does Not Cover:

-Damage caused by lack of maintenance (e.g. insufficient oil, overdue servicing)
-Faults resulting from unauthorized repairs, non-genuine parts, or modifications
-Normal wear and tear, misuse, commercial overuse, or operator error
If you have any questions about our warranty conditions, please contact the Smartrade Ltd team. We are committed to providing professional and fair support under New Zealand consumer law

4. DIY

DIY maintenance is acceptable under this limited warranty, provided that accurate records of parts used and servicing dates are kept. For any critical repairs or disassembly, we strongly recommend using authorized professionals to avoid affecting warranty eligibility. Unauthorized disassembly of key components (e.g. engine, cylinder) may affect fault assessment and could limit coverage where diagnosis becomes inconclusive.

Hydraulic Components Warranty

  1. Legal Rights
    All hydraulic components sold by Smartrade Ltd are protected under the Consumer Guarantees Act 1993 (CGA).
    Nothing in this warranty limits or excludes your statutory rights under the CGA.
  2. Warranty Coverage

2.1 Duration of the excavator only: 12 months from delivery or 1,000 operating hours (the digger only), whichever occurs first.

2.2 Coverage: Defects due solely to materials or manufacturing workmanship, including:

  • Structural defects in components
  • Seal failures caused by manufacturing defects
  • Internal component defects not caused by external factors
  1. Exclusions
    This warranty does not cover damage caused by:

– Misuse, overloading, incorrect application

– Improper installation, misalignment, contamination, or system pressure issues

– Use of non-approved fluids or parts

– Normal wear and tear (including seals and consumables)

– Unauthorized repairs, modifications, or disassembly

– Lack of maintenance or failure to follow operating instructions

  1. Warranty Conditions
    To make a claim, customers must:

4.1. Keep proof of purchase and invoice.

4.2. Operate and maintain the component according to the instructions.

4.3. Ensure installation is performed in line with accepted hydraulic engineering standards.

If the failure is related to installation, provide evidence that the installation was performed by a suitably qualified or experienced technician, or otherwise complied with recognised hydraulic engineering practices.

4.4 Stop using the component immediately upon detecting a fault and contact Smartrade Ltd or an authorised service provider.

4.5 Provide a clear description of the fault with photos, videos, and installation/maintenance records.

  1. Warranty Procedure

– Submit a claim with supporting evidence.

– Smartrade Ltd or an authorised service provider will assess the defect.

– Possible actions: repair, replacement (possibly adjusted for depreciation), or claim denial if exclusions apply.

  1. Limitation of Liability
    Smartrade Ltd is not liable for damage or losses not caused by manufacturing defects.
    This warranty is provided fairly, in compliance with the Contract and Commercial Law Act 2017 (CCLA).
    For B2C sales, statutory rights under the CGA remain unaffected.
  2. Transparency
    This warranty is displayed on our website, invoices, and contracts to ensure customers are fully informed before purchase.

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Excavator Electrical Products / Digger undercarriage

Product Description

Our aftermarket excavator electrical products are sold as stated, based on the model and measurements declared by the manufacturer.

Warranty Coverage

We offer a three-month limited warranty for excavator electrical products, subject to the following terms and conditions:

The product must be used under normal operating conditions, free from damage caused by human error, improper use, or external factors.

1.A valid proof of purchase (invoice or order receipt) must be provided to verify the purchase date.

Any unauthorized repairs, modifications, or disassembly will void the warranty.

2.Installation must be carried out by a certified mechanic to ensure proper function and compliance with safety standards.

3.A detailed installation record and fault report issued by a certified mechanic must be provided in case of a warranty claim.

4.Additional supporting documentation may be required, including but not limited to the machine nameplate and photos of the repaired or defective parts.

Exclusions & Limitations

This warranty does not cover:

1.Normal wear and tear, corrosion, or deterioration due to environmental conditions.

2.Damage resulting from accidents, misuse, negligence, or improper storage.

3.Failures caused by external factors such as voltage fluctuations, power surges, or incompatible components.

 

~~ Digger bucket / Ripper condition:

Important Notice Regarding Product Condition

Please note that while all items are brand new, they have been stored outdoors without cover. As a result, some units may show signs of paint peeling or surface rust. These are purely cosmetic and do not affect the material quality, structural integrity, or functionality of the product.

Products are sold as-is, with no warranty or returns accepted for cosmetic imperfections.

By purchasing, you acknowledge and accept the above conditions.

 

~~Building Material Section:

@ Polycarbonate sheet

Smartrade Ltd/Magellanimports supplies imported DIY-grade polycarbonate sheeting. The protective film or printed information on each sheet is provided by the manufacturer and declares its country of origin.

Limited Warranty – One Year (Return to Base)

This product comes with a limited one-year return-to-base warranty, effective from the date of purchase.

Warranty Coverage

This warranty covers manufacturing defects and faults in materials under normal DIY usage.

Important Installation Notice

  • The polycarbonate sheeting is UV-protected on one side only.
  • To ensure maximum durability and UV protection, the side with the printed logo must face the sun when installed.

Warranty Exclusions

The warranty does not cover:

  • Damage caused by improper installation, including failure to follow the manufacturer’s instructions
  • Use of non-approved tools or materials
  • Damage due to accidents, misuse, abuse, or neglect
  • Impact, dropping, or exposure to extreme weather or environmental conditions (e.g., hail, high winds, chemical exposure)

Due to New Zealand’s unique climate conditions, manufacturer-stated warranties may not fully apply. Smartrade Ltd offers this localized limited warranty as applicable under NZ conditions.

Returns & Claims

Products must be returned to Smartrade Ltd/Magellanimports for assessment.
If a valid defect is found, Smartrade Ltd may choose to repair, replace, or refund the item at its discretion.

Your Consumer Rights

This warranty is offered in addition to your rights under the New Zealand Consumer Guarantees Act 1993, which ensures goods must be of acceptable quality, fit for purpose, and as described.

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@ Untreated Plywood – Sales & Usage Terms

Product Description

This is an imported, untreated plywood product designed for indoor use, DIY projects, and temporary, non-structural applications. It has not been treated for moisture resistance or protection against pests.

Important Information:

  • This product is not certified to meet any specific requirements of the New Zealand Building Code.

  • It is not suitable for use in consented building work where compliance with clauses such as B1 (Structure), B2 (Durability), C3 (Fire Safety), or E2 (External Moisture) is required.

  • Intended uses include DIY tasks, shelving, packaging, and non-structural linings.

  • Not suitable for structural or load-bearing applications.

  • Does not comply with AS/NZS 2269 (structural plywood standard).

  • Being untreated, it is not recommended for exterior use or areas exposed to moisture.

Climate Suitability Notice
Due to significant differences in temperature and humidity between China and New Zealand, this plywood may experience minor warping, expansion, or thickness variation during transport and storage.

These are natural characteristics of timber products and do not constitute product defects.

Customers are advised to allow the plywood to acclimate for at least 48 hours in the intended environment before use. When installing, allow for appropriate expansion gaps.

Warranty Terms

    • This is a natural wood product. No returns or exchanges will be accepted for natural grain variation, minor dimensional changes, or slight warping.
    • Not recommended for prolonged outdoor exposure or use in high-humidity environments such as bathrooms or wet areas.
    • Smartrade is not liable for damage caused by misuse, improper storage, or post-sale alterations.

Storage Recommendations

Do not store directly on concrete or damp surfaces.

Store flat in a dry, well-ventilated area, away from direct sunlight and moisture.

Use evenly spaced supports (at least every 300mm) under the sheets to prevent bowing or sagging.

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@ Galvanized Corrugated Iron Sheet – Warranty & Maintenance Terms (NZ Specific)

Product Type: Imported galvanized corrugated iron sheet – DIY grade
Recommended Use: Fencing, non-structural cladding, or similar general outdoor use
Not Suitable For: Roofing or structural use.

⚠️ Coastal Use Restriction
This product is not suitable for coastal environments (within 1 km of the sea or saltwater bodies). Exposure to salt-laden air may result in accelerated corrosion. Warranty is void if used in such areas.

Warranty Terms:

    • 1-Year Return to Base Warranty: Covers manufacturing defects only.
    • Warranty excludes corrosion, rust, colour fading, or any damage resulting from:
        • Installation in unsuitable environments (e.g., coastal areas)
        • Improper installation
        • Physical damage, scratches, or exposure to chemicals
        • Lack of proper maintenance

Maintenance Guidelines:
To ensure the longevity of the product, regular maintenance is essential:

    • Every 6 months: Thoroughly rinse with clean, fresh water to remove dust, dirt, and pollutants.
    • Every 3 months in high-risk zones (e.g. near industrial areas, high humidity): Increase washing frequency.
    • Ensure drainage and ventilation around the sheet to avoid water pooling or trapping.
    • Inspect for scratches or surface damage and treat promptly with suitable zinc-rich paint or sealant.

Installation Notes:

    • Use corrosion-resistant fasteners.
    • Do not allow dissimilar metals (e.g., copper, lead) to come in contact.
    • Avoid installation in direct contact with concrete or soil.

Proof of Purchase Required for Claims
Warranty applies to the original purchaser only and is non-transferable.

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LED Products – Warranty & Compensation Policy (New Zealand Market)

Coverage
All LED lighting products sold by Smartrade Ltd are covered under the New Zealand Consumer Guarantees Act 1993, which ensures that products are of acceptable quality, fit for purpose, and match their description.

Unless otherwise stated, our standard warranty for LED products is:

    • Residential Use: 2 years
    • Commercial/Industrial Use: 1 year

This warranty applies from the date of purchase and covers manufacturing defects, including premature failure of the LED chip or driver.

Warranty Exclusions
The following conditions are not covered by the warranty:

    • Damage caused by incorrect installation, misuse, or abuse
    • Use in environments beyond the rated temperature or humidity range
    • Damage due to power surges, electrical faults, or lightning strikes
    • Normal wear and tear or gradual lumen depreciation over time
    • Unauthorized modification or disassembly of the product
    • Use with incompatible dimmers or power supplies

Compensation & Remedy
If a product is found to be defective within the warranty period:

    • Smartrade may choose to repair, replace, or refund the product at its discretion.
    • Replacements may be of the same model or a functionally equivalent model if the original is no longer available.
    • In case of bulk/commercial orders, replacements may be batch-processed.

Note: Warranty remedies are limited to the value of the original product. Labour costs, indirect losses, or consequential damages are generally not covered unless required by law.

 

 

Thank you for choosing Smartrade Ltd/Magellanimports.