Warranty
Polycarbonate sheet
Smartrade Ltd/Magellanimports supplies imported DIY-grade polycarbonate sheeting. The protective film or printed information on each sheet is provided by the manufacturer and declares its country of origin.
Limited Warranty – One Year (Return to Base)
This product comes with a limited one-year return-to-base warranty, effective from the date of purchase.
Warranty Coverage
This warranty covers manufacturing defects and faults in materials under normal DIY usage.
Important Installation Notice
- The polycarbonate sheeting is UV-protected on one side only.
- To ensure maximum durability and UV protection, the side with the printed logo must face the sun when installed.
Warranty Exclusions
The warranty does not cover:
- Damage caused by improper installation, including failure to follow the manufacturer’s instructions
- Use of non-approved tools or materials
- Damage due to accidents, misuse, abuse, or neglect
- Impact, dropping, or exposure to extreme weather or environmental conditions (e.g., hail, high winds, chemical exposure)
Due to New Zealand’s unique climate conditions, manufacturer-stated warranties may not fully apply. Smartrade Ltd offers this localized limited warranty as applicable under NZ conditions.
Returns & Claims
Products must be returned to Smartrade Ltd/Magellanimports for assessment.
If a valid defect is found, Smartrade Ltd may choose to repair, replace, or refund the item at its discretion.
Your Consumer Rights
This warranty is offered in addition to your rights under the New Zealand Consumer Guarantees Act 1993, which ensures goods must be of acceptable quality, fit for purpose, and as described.
Untreated Plywood
The current thickness is declared by the manufacturer.PLYWOOD, SIZE:1220*2440MM,E2 GLUE.BB/CC GRADE OKOUME VENEER.TWO TIME HOT PRESSING.THICKNESS TOLERANCE +-0.5MM
Excavator Electrical Products / Digger undercarriage
Product Description
Our aftermarket excavator electrical products are sold as stated, based on the model and measurements declared by the manufacturer.
Warranty Coverage
We offer a three-month limited warranty for excavator electrical products, subject to the following terms and conditions:
The product must be used under normal operating conditions, free from damage caused by human error, improper use, or external factors.
1.A valid proof of purchase (invoice or order receipt) must be provided to verify the purchase date.
Any unauthorized repairs, modifications, or disassembly will void the warranty.
2.Installation must be carried out by a certified mechanic to ensure proper function and compliance with safety standards.
3.A detailed installation record and fault report issued by a certified mechanic must be provided in case of a warranty claim.
4.Additional supporting documentation may be required, including but not limited to the machine nameplate and photos of the repaired or defective parts.
Exclusions & Limitations
This warranty does not cover:
1.Normal wear and tear, corrosion, or deterioration due to environmental conditions.
2.Damage resulting from accidents, misuse, negligence, or improper storage.
3.Failures caused by external factors such as voltage fluctuations, power surges, or incompatible components.
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Our domestic household goods come with guarantee that is included under the Consumer Guarantees Act 1993. You’re entitled to a repair, replacement, or refund for a failure that cannot be remedied or is of substantial character, and to compensation for other reasonably foreseeable loss or damage.
If you are not happy with a product you have purchased, please return it to our store within 7 days. All goods for exchange must be unused, in original packaging and in condition as sold. If a Magellan Imports product or service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, we limits it liability to replacement of the product or the supply of the services again or supply of an equivalent or better product.
We recommend you retain your receipt, as we require proof that you purchased the product from us, warranty claim will not be granted without proof of purchase. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available. We may need to conduct an assessment and communicate with the manufacturer to determine the nature and extent of the fault for your exchange or refund.
We cannot offer refund or exchange on any product/s specifically cut to size at your request. (Cut-to-size metal, made-to-order hydraulic hose, offcut panels, etc) Faults or defects caused by product modification, misuse and abuse, norm al wear and tear or failure to follow user instructions are not covered under warranty.
Please note that all items are non-returnable and non-refundable after 6 months from the date of purchase. A 15% restocking fee will apply to returns within the eligible period.